Frequently asked questions


For every question an answer

Dehumidification can be complicated. So if you have a question, we’re pretty sure to have an answer. Because as the old saying goes, there’s no such thing in a dumb question.

How do dehumidifiers work?

Dehumidifiers regulate humidity by removing moisture from the air to create living spaces that are comfortable for people and inhospitable to dust mites, mold and other allergens.

What is the most common problem in basements?

Moisture is the most common problem in basements. Excess moisture leads to mold growth, and mold growth leads to property damage, bad indoor air quality, increased odors from off-gassing of mold spores, and damage to items stored in the basement.

Why do I need to control moisture in my crawl space?

Excess moisture, introduced by way of unsealed, vented crawl spaces, contributes to wood rot, mold growth and increased pest activity, including infestation and colonization. Moisture in crawl spaces often migrates to the upper levels of the home through a “stack effect.”

Why should I buy a Santa Fe dehumidifier?

ENERGY STAR® certified. Large capacity. Commercial quality. Designed to show moisture who’s boss. Reliability. Superior Filtration (MERV-13). These are the reason you can’t go wrong with buying a Santa Fe dehumidifier. Oh, and an industry-leading warranty.

Where do musty odors in my home come from?

Musty odors are typically a result of high humidity levels in the crawl space and basement. This polluted air below the house will eventually move to the rest of the house, carrying musty odors and other contaminates. Specifically, musty odors in your basement come from the off-gassing of mold spores when they feed on organic materials. Solve the moisture problem and you will solve your mold problem.

How does wood rot occur in a home?

Wood rot in floor joists and support piers occurs when the moisture content is above the fiber saturation point, which is about 27-28% wood moisture content.

What pests cause damage to a home?

The top 8 common pests that can cause damage to a home are: termites, carpenter ants, powder post beetles (aka powder beetles), carpet beetles, cigarette beetles, grain weevils, house mice, and Norway rats.

Does poor air quality affect your health?

According to the Environmental Protection Agency, health problems associated with poor indoor air quality include eye irritation, allergies, headaches and respiratory problems such as asthma. These problems can be directly related to the presence of mold and dust mite infestation in the home. One of the recognized solutions to addressing these health issues is effective moisture control.

Can I have high humidity in my basement?

High humidity can greatly affect your comfort by causing you to feel either hot and sticky or cold and clammy, especially in your basement, while also contributing to smelly, musty odors in the home. Musty odors come from off-gassing of mold spores when they feed on organic materials. Solve the moisture problem and you will move your mold problem.

Are Santa Fe dehumidifiers energy efficient?

All Santa Fe dehumidifiers are ENERGY STAR® rated. When you see the ENERGY STAR® logo, you know that you are purchasing a dehumidifier with superior energy efficiency that will help you save money. ENERGY STAR® rated dehumidifiers are built to remove more moisture using the same amount of energy as conventional units, and in some cases we remove more moisture using less energy than conventional Units (Impact105).

Where does moisture in a home come from?

There are three main sources of moisture in your home: the first source is leaks, the second is diffusion through materials, and the third is internally generated moisture.

What is stack effect?

Stack effect is the movement of warm, dry air rising and escaping through the upper levels of the home and cooler, wet air finding its way into the lower levels in order for the home to equalize.

What factors should be considered when choosing the capacity of a dehumidifier?

The number one factor to consider when choosing how many pints of water removal you will need for your space is infiltration from the ground below and the air outside – experts say about 95% of the moisture entering a building enters through air infiltration. It’s also important to make sure your basement or crawl space is sealed, as this also is factored in the total size of a space.

Why is air movement important?

Air movement breaks down boundary layers at surfaces, promotes air mixing, reduces stagnant micro-environments and helps convert heat energy to the structural components you want to protect.

What is the Santa Fe Psychrometric Calculator App?

The Santa Fe Psychrometric Calculator app provides quick and easy access to calculations such as relative humidity, dew point, grains per pound and dehumidifier performance.

What is the Santa Fe Sentry Monitoring system?

It is a moisture monitoring system placed in the crawl space of your home. It gives your contractor real-time data and alerts via the Santa Fe Sentry app. Your contractor will have access to your crawl space conditions 24/7, enabling them to monitor water, humidity and temperature. This keeps your contractor up-to-date if any problems should occur.

What does the Santa Fe six-year warranty cover?

Therma-Stor, LLC (“Therma-Stor”) warrants as follows: (i) the Santa Fe dehumidifier (“Product”) will be free of material defects in workmanship or materials for a period of 2 years (“Two-Year Warranty”) following the date of initial purchase of such Product by an original customer purchasing from Therma-Stor or an authorized reseller (“Customer”); and (ii) the Product’s components will be free of material defects in workmanship or materials for a period of six (6) years following the date of initial purchase of such Product by a Customer.

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